The End of the Industrial Age

Work Design
From Hierarchies to Networks
Twentieth Century Icons: Mastery of Scale, Quality, and Cost

  • Organizations that mastered these capabilities dominated the twentieth-century economy
  • Bureaucratic systems optimized core processes
  • Division of responsibility – needing only top leaders to worry about the overall goals
  • each worker freed to develop a component skill

The Primary Function Today: Orchestrating Intelligence

  • Using one’s particular knowledge and capacities in ways that contribute to the success of the whole
  • Combining different types of knowledge and expertise to come up with something better
  • Harnessing the smallest units of knowledge
  • Continually improving processes and routines
  • Customizing relationships with customers, suppliers and others
  • Detecting and responding to market and environmental shifts
  • Learning

Drivers for Change

  • The Technology Revolution
  • The Economic Revolution
  • The Net Generation
  • The Social Revolution

Collaboration and the Changing Nature of Work
Ronald Coase
The Economics of Collaboration

  1. Peer Pioneers
  2. Ideagoras
  3. Prosumers
  4. New Alexandrians
  5. Platforms for Participation
  6. The Global Plant Floor
  7. The Wiki Workplace
    Personal Profiles (based on people)
    Industrial Strength Social Networks
    Blogging and Microblogging
    Wikis and Document Co-creation
    Team Project Tools
    Deliberation-Decision Making
    New Generation Knowledge Management

Knowledge Management 2.0
Old: Finite Resource, Internal, Containerization
New: Infinite Resource, Internal and External, Collaboration

Collaborative Decision Making
Collaborative Decision Management
From Command and Control to Ideation and Decision Making Ecosystems:
– Brainstorming / Storyboarding
– Criticism forbidden
Beyond quantity of ideas, nothing discourage
– Objective is alternative ideas for further analysis
– Voting on ideas
Ranking ideas
– Throwing some ideas off the island

From Command and Control to Interactive Group Decisioning
Nominal Group Technique
– Personality Tree
– Not Verbal
– Ideas documented, circulated, discussed non judgmentally
– Then eventual ranking
Delphi Method
– Asynchronou

– Iterative questions and answers
– Convergence towards actionable insights
Combinations of the Above

From Command and Control to Sense and Respond
From Meeting Domination to approaches like Delphi
From Decisions as Events to Decisions as Reusable Assets
From Knowledge Management to Social Knowledge



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